What is the fee for replacing a lost or damaged card?

Category: Card Replacement/Renewal Fee
  • Plastic Card: USD 40 and Shipping Cost
  • Metal Card: $160 and Shipping Cost

To request a replacement card, please provide:

  • Complete the customer request form:
  • A selfie with your passport
  • TXN hash for payment of the replacement card

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.