You can update the following details:

• Embossed name
• Email address
• Contact number
• Mailing and home address
• Civil status

To update your account information, please follow these steps:

1. Fill out the Customer Request form:
2. Attach a photo of yourself holding your passport.
3. Specify the account information you need to update.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

We’re genuinely sorry to hear that you’re considering terminating your card. Your satisfaction is our priority, and we’re here to address any concerns you may have to enhance your experience with us. Before you proceed, could you please share the reason behind your decision? Your feedback is invaluable in helping us improve our services and ensure your satisfaction.

To initiate the process, kindly provide the following details:

1. Fill up the customer request form:
2. Provide a photo of yourself with your passport.
3. Provide a photo of the card cut in half.
4. Please note that a $20 Admin fee will be deducted from the account.
5. Please remember to spend or withdraw any remaining funds before requesting card termination.

We value your relationship with us and hope to address any issues you may have. Thank you for considering providing us with the opportunity to assist you further. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

Certainly! To request a Statement of Account, please provide the following information:

• Subject: Statement of Account Request
• Name
• Card Number:
• Reason for Request: (Specify if it’s for a Balance check, unauthorized transactions, mismatch data on the dashboard, or dispute)

Once you’ve provided this information, our team will process your request promptly and provide you with the necessary statement. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

We’re sorry to hear about the compromised wallet and are here to assist you in updating your account information to ensure the security of your funds. To proceed with the update, please provide the following details:

• Your full name.
• The last four digits of your card number.
• Your old wallet address.
• Your new wallet address.
• Transaction hash (if available).
• Admin fee: 20 USD.
• Payment Channels:

Once we receive this information, our team will promptly update your account with the new wallet address. If you have any further questions or concerns, please don’t hesitate to reach out to us. Your security and satisfaction are our top priorities.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.