Unfortunately, it is not possible to cancel a card application once it has been submitted. Applicants must proceed with the application process until they receive the card. Upon receiving the card, you can then request termination through the standard process.

Card Termination Request Process:

1. Fill out the Customer Request Form:
2. Unfortunately, it is not possible to cancel a card application once it has been submitted. Applicants must proceed with the application process until they receive the card. Upon receiving the card, you can then request termination through the standard process.
3. Card Termination Request Process:
4. Fill out the Customer Request Form: https://www.bananacrystal.com/bc-debit-card-vip-form/
5. Provide an updated selfie with a passport.
6. Submit a photo of the card cut in half for verification.

Follow the step-by-step instructions below:

1. Create an Account: Visit the BananaCrystal App or BananaCrystal Website to create an account.
2. Select Card Tier: From your Dashboard, Navigate to the “Debit Cards” -> “Apply For Card” and choose your preferred card tier – Plastic Black, Metal Black, Metal Silver or Metal Gold. Click “Select” to proceed.
3. Provide Personal Details: Fill in all required personal details
4. Wallet Connection and Verification: Connect your wallet and you will be charged from your BananaCrystal Wallet Balance
5. Purchase Card: Click “Purchase Card” to complete the process. Confirm the purchase in your wallet.
6. Confirmation Email: You will receive an email confirming your card payment within minutes, though the timing depends on the network speed you’re using for payment.
7. KYC Process: You need to complete Your KYC before you can apply for a card on BananaCrystal
8. Card Delivery: Upon card approval, it will take 3-5 weeks for you to receive your card.

Important Notes:

• Card Limit: Each user is limited to holding two cards: one Premium Black and one Metal card.
• Country Restrictions: BananaCrystal does not support accounts, payments, or card issuance for individuals or businesses in certain countries/jurisdictions: North Korea, South Sudan, and Iran. Stay updated on our social media channels for any changes to this list.
• VPN Usage: Please refrain from using a VPN during the application process as it may cause processing issues.
• Passport Verification: Ensure your passport has a minimum of 6 months of validity before it expires.
• Technical Issues: If you encounter technical issues during the KYC process or after purchasing the card, visit the Verification Page and attempt to proceed again.

After KYC approval, delivery times typically range from 3 to 5 weeks, depending on your location. Rest assured, we strive to expedite the process as much as possible to ensure you receive your card in a timely manner.

You can own a maximum of two cards. If you already have a plastic card, the second card you acquire should be a metal card. The permissible combination is one plastic card and one metal card.

Problem Example:

1. The application page displays an error message.
2. The page becomes unresponsive or freezes during the application process.
3. I am unable to proceed to the next step of the application.
4. The application form fails to load or appears distorted.
5. I receive unexpected pop-up messages or prompts while filling out the application form.

Answer:

If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:

1. Clear Cache: Clear the cache on your browser to remove any temporary files that may be causing the issue.
2. Hard Restart: Perform a hard restart of both your existing dashboard and your browser.
3. Relogin: Log out of your account and then log back in to see if the issue persists.
4. Try Another Device: If possible, try accessing the application process from another device to see if the issue is device-specific.

If the problem persists after trying these steps, please provide the following details for further assistance:

• Your wallet address
• A brief description of the issue you’re encountering
• Any screenshots or recordings that may help us understand the problem better

Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. support@bananacrystal.com

To inquire about the status of your card application, kindly provide your wallet address. Please be advised that the entire application process typically spans 3-5 weeks for card issuance.

Possible Scenario:

1. Not having a passport, facing delays in acquiring one?
2. Living in a location where shipping isn’t available?

If you’ve purchased the card but can’t apply due to reasons like lacking a passport or shipping constraints, simply request a refund. Please provide:

1. Wallet address
2. Email
3. Reason for canceling the application

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.