Yes, in the event of a blockchain issue like low TPS (Transactions Per Second), it may affect the process of loading funds onto your card. However, once your card is loaded and your funds are stored with the bank, any blockchain hiccups will not impact your ability to use the card. You can still withdraw cash or make purchases as usual without any issues.

1. Access Your Account: Once you receive your card, log in to your account.
2. Navigate to My Cards: Go to the “My Cards” tab and locate your card. Click on “Activate Card” under the card details.
3. Provide Required Information: Upload a selfie with your passport and the card. Then, input the 16-digit card number as requested.
4. Activation Process: Activation typically takes 24-48 hours on working days. Once your card is activated, you will receive a bonus of $10 on your card.

By following these steps, you’ll have your Bananacrystal card activated and ready to use in no time.

Your card should be activated within 24-48 hours after submission.

Problem Example:

1. The activation page displays an error message.
2. I receive unexpected pop-up messages or prompts while filling out the activation form.
3. The page becomes unresponsive or freezes during the activation process.
4. I am unable to proceed to the next step of the activation.
5. The activation form fails to load or appears distorted.

Answer:

If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:

1. Clear Cache: Clear the cache on your browser to remove any temporary files that may be causing the issue.
2. Hard Restart: Perform a hard restart of your existing dashboard and browser.
3. Relogin: Log out of your account and then log back in to see if the issue persists.
4. Try Another Device: If possible, try accessing the application process from another device to see if the issue is device-specific.

If the problem persists after trying these steps, please provide the following details for further assistance:

• Your card number
• A brief description of the issue you’re encountering
• Any screenshots or recordings that may help us understand the problem better

Our team will investigate the issue promptly and provide you with the necessary support to complete your card application.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

When your card approaches its expiration date, you’ll receive a notification via email two months in advance to remind you.

To renew your card, simply follow these steps:

1. Fill out the Customer Request Form:
2. Submit the completed form to initiate the renewal process.

Card replacement fees are as follows:

• Plastic card: 40 USD
• Metal card: 160 USD ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

If you decide not to renew your card, please follow these steps to request a Card Termination:

1. Fill out the customer request form:
2. Provide a photo of yourself with your passport.
3. Provide a photo of the card cut in half.
4. Be aware that a $20 administrative fee will be deducted from your account.
5. Please remember to spend or withdraw any remaining funds before requesting card termination.

Once you’ve completed these steps, our team will process your request promptly.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

If you encounter any errors or if the page freezes during the card activation process, please wait for 5-10 minutes and then try uploading a different file for your selfie. This often resolves the issue and allows you to proceed with the activation successfully.

We’re sorry to hear that your BananaCrystal card has been swallowed by an ATM. We understand how frustrating this situation can be, but rest assured, we’re here to assist you every step of the way.

Step 1: Contact the ATM Provider

The first step is to contact the ATM provider. Their contact information is usually displayed on the ATM or can be found online. They may be able to retrieve your card from the machine and return it to you.

Step 2: Freeze Your Account

To ensure the security of your funds, we’ll freeze your account immediately. This prevents any unauthorized transactions until you receive your new card.

Step 3: Order a New Card

If you are unable to retrieve your card from the ATM, we’ll assist you in ordering a new card. To proceed with the replacement, please provide the following information:

• Full name
• Card number
• Completed Customer Request Form:
• Selfie with your passport
• Transaction Hash for the replacement payment

Please note that replacement fees are 40 USD for Plastic Cards and 160 USD for Metal Cards. It may take 3-5 weeks to receive your new card. In the meantime, our team will work diligently to assist you and ensure the security of your account.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

If your card is lost, stolen, or damaged, we’re here to help. To get a replacement card, just follow these steps:

1. Replacement fees are $40 for Plastic Cards and $160 for Metal Gold, Metal Silver, and Metal Black Cards.

Your card will be frozen if it’s lost or compromised. If it’s damaged but you still have it, we’ll freeze it upon your request until your new card arrives.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.