Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card
Menu
Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card
SIGN IN
Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card
Menu
Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card
SIGN IN
Menu
Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card
SIGN IN
Menu
Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card
Menu
Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card
A
Customer Service Priority
Category:
Customer Service Priority
Critical
Deposit to Dashboard issues
Card Load issues from VVIPs and Cardholders beyond 72 hours
Compromised or Lost Card
Unauthorized charges and transactions
KYC updates are overdue by 1 week
Card application and shipment updates are overdue by 5 weeks
Urgent
Dashboard deposit issues
Delayed card loading for VVIPs and Cardholders (over 48 hours)
Card termination request
Card replacement request
Card activation request
KYC updates are overdue by 72 hours
Normal
Dashboard deposit issues
Card loading delays for VVIP and Cardholders (within 24 hours)
Card application processing (3-5 weeks)
KYC application processing (within 48 hours)
Requests: Online Features, Single High-Value Bypass, VIP Bypass, RePIN, PIN resend
Card shipment status and tracking number request
General Inquiries
How-To’s
Collaboration Inquiries