To change your delivery address, please provide:

1. Full name
2. Email address
3. New delivery address

We’ll promptly update your account details. However, if your card has already been delivered, we’re unable to change the delivery location.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

Once your card is processed, DHL will email you a tracking number for your shipment. You can use this number to monitor the delivery progress. The entire process, from submitting the application to receiving the card, typically takes 3-5 weeks. If you haven’t received any emails, please share your wallet address so we can check your application status at support@bananacrystal.com

I’m sorry to hear that you haven’t received your card. To assist you further, could you please provide us:

1. Name
2. Email Address

This will allow us to check the status of your card. If the card has already been shipped out, we’ll provide you with the tracking information so you can monitor its delivery. If it hasn’t been shipped yet, we’ll investigate the delay and ensure your card is shipped out as soon as possible. Thank you for your cooperation.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.