Once your KYC has been approved for card applications, there’s no further action required on your part except to wait for the card to be shipped to your mailing address. Please be advised that the entire application process typically spans 3-5 weeks for card issuance. Once the card is shipped out by DHL, you will receive an email from them with tracking information so you can monitor the shipment’s progress.

KYC approval typically takes approximately 1 minute. You will receive a confirmation email once your application is approved.

The approval process typically takes 1 minute only.

Problem Examples:

1. The KYC submission page displays an error message.
2. The page becomes unresponsive or freezes during the submission process.
3. I am unable to proceed to the next step of the KYC submission.
4. The submission form fails to load or appears distorted.
5. I receive unexpected pop-up messages or prompts while filling out the submission form.

Answer:

If you’re experiencing difficulties with the KYC submission process, we recommend trying the following troubleshooting steps:

1. Clear Cache: Clear the cache on your browser to remove any temporary files that may be causing the issue.
2. Hard Restart: Perform a hard restart of both your existing dashboard and your browser.
3. Relogin: Log out of your account and then log back in to see if the issue persists.
4. Try Another Device: If possible, try accessing the submission process from another device to see if the issue is device-specific.

If the problem persists after trying these steps, please provide the following details for further assistance:

• Your account information
• A brief description of the issue you’re encountering
• Any screenshots or recordings that may help us understand the problem better

Our team will investigate the issue promptly and provide you with the necessary support to complete your KYC submission.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

If you haven’t received any rejection email regarding your KYC, it indicates that your KYC is approved. Kindly wait for the delivery email via DHL for tracking information. You should expect to receive your card within 3-5 weeks.

KYC verification usually takes just 1 minute. Once approved, you’ll receive an email confirmation.

If you haven’t received any updates or confirmation emails, please check your inbox, including your Spam folder, for notifications. If everything is in order and you’re still waiting for confirmation, please provide your account email address so we can assist you further.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

As with any card program, full anonymity is not possible. KYC (Know Your Customer) information is required to be submitted to the issuing bank as part of standard AML/KYC (Anti-Money Laundering/Know Your Customer) procedures.

You’ll need to provide the following:

• A clear photo of any Government-approved Identity Documents. such as your Driver’s license, Bio Page of your Passport, and National Identity Number (NIN) for our Nigerian Users. Make sure your Documents are valid for at least 6 more months.
• Live selfie revealing the corners of your face.
• Personal details including your residential address, mailing address, and digital signature.

If your KYC fails, you will receive an email requesting resubmission. Simply visit https://app.bananacrystal.com/cards/requests/new to resubmit your KYC documents.

KYC stands for ‘Know Your Customer.’ It’s a process used by financial institutions to verify the identity of their customers. This helps ensure security and prevent fraud.

The following countries/jurisdictions are restricted for KYC:

1. North Korea
2. South Sudan
3. Iran
4. Russian Address

Just like when opening a traditional bank account, verification is essential to ensure the security and integrity of our services at BananaCrystal. As a financial institution, we have to obtain your IDs to comply with strict Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Verifying your identity helps us prevent fraudulent activities and safeguards the funds of all our users. This process is standard for any card program and is crucial for maintaining a secure and trusted financial environment.