Absolutely! You’re not restricted to just one wallet address. You have the flexibility to deposit funds onto your card using different addresses from our list of supported wallets.
To load funds onto your Bananacrystal Debit card, please follow these steps:
Additionally:
Deposits from your wallet to the dashboard typically take only a few minutes, subject to network latency. However, loading funds from the dashboard onto your card requires up to 24 hours on workdays. If the loading is done by Friday night or over the weekend, it will be processed on the following Monday
No, BananaCrystal supports a variety of cryptocurrencies for loading funds onto your cards, such as USDT, SOL, BNB, and ETH across multiple chains including ETH, BSC, and SOL. Additionally, you can utilize the rewards from our referral program as an e-wallet balance for loading funds.
BananaCrystal provides diverse supported cryptocurrencies and networks, ensuring flexibility and convenience for all your card-loading needs.
Absolutely! You’re not restricted to just one wallet address. You have the flexibility to deposit funds onto your card using different addresses from our list of supported wallets.
At present, the deposit process is unidirectional. Once funds or assets are deposited onto the card, there isn’t a mechanism to withdraw or transfer them back to the wallet. The intended flow is to load these funds onto your card for regular usage.
Processing may take up to 24 hours on workdays. If you load funds on Friday night or over the weekend, processing will occur on Monday. Please allow some time for the transaction to be processed, and the balance to be updated accordingly. If you have any further concerns, feel free to reach out to our customer support team for assistance.
Problem Example:
Answer:
If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:
If the problem persists after trying these steps, please provide the following details for further assistance:
Our team will investigate the issue promptly and provide you with the necessary support to complete your card application.
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
If you’re experiencing issues with a missing or delayed card load, please follow these troubleshooting steps:
If the issue persists or if you’re unable to locate the card load, please provide the following details:
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
We apologize for the inconvenience you’re experiencing. I’ll promptly liaise with our development team to ascertain if this issue stems from our platform. It’s worth noting that some Metamask users have encountered similar warnings following a recent software integration, which may not directly impact BananaCrystal. Nonetheless, I’ll verify with our developers to ensure everything is functioning as intended.
The loading fee may vary slightly based on daily exchange rates.
Your card balance may vary from the loaded amount due to the loading fee, which is fixed at 2.5% for all card tiers. Additionally, please note that pending transactions can also impact the final balance.
If you encounter discrepancies in your card balance, we recommend trying the following troubleshooting steps:
If the issue persists, please provide the following details for further assistance:
Our team will investigate the issue promptly and assist you accordingly. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.