If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 20 USD. This amount will be automatically deducted from your account. To request a rePIN or change your PIN, kindly provide the following details:

• Name
• Card Number
• Completed Customer Request Form:

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

Currently, the PIN setup is not available. For Plastic cards, the PIN is provided alongside the card document upon delivery. Meanwhile, for Metal Cards, the PIN is sent via email post-activation.

If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 20 USD. This amount will be automatically deducted from your account. To request a rePIN or change your PIN, kindly provide the following details:

• Name
• Card Number
• Completed Customer Request Form:

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

For Plastic cards, you’ll receive your PIN together with the card document attached when you receive your card. However, for Metal Cards, you’ll receive your PIN via email after the card has been activated.

If you fail to enter your PIN correctly three times, your card will be automatically locked for security purposes. To unlock your card, you will need to provide:

1. Email:
2. Card #:
3. Reason of Error:

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.

If you haven’t received your PIN code, please follow these steps:

1. Check Documentation: For Plastic cards, your PIN will be included with the card documentation when you receive your card. However, for Metal Cards, your PIN will be sent via email after the card has been activated. Double-check your email inbox, including the spam/junk folder, as emails can sometimes be filtered there.
2. Request Resend: If you’ve checked and still haven’t received your PIN, please provide:

• Name
• Card Number

I’ll request the bank to resend your PIN for you.

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.