If you encounter difficulties with online payments, please fill out this form to activate the online payment feature:
⚠️Action Item: Identify the Problem If your card transaction is declined or fails, please consider the following factors and steps:
Our support team will investigate the issue and provide appropriate assistance.
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
⚠️Next Step: If considered high risk ➡️ request High Risk Bypass (we don’t recommend customers to do so) If you still wish to proceed with the transaction despite the risk, please fill out the form request a Bypass of the high-risk function:
Additionally, please be aware that your card may be automatically locked by Visa or the bank if you attempt to use it more than three times without success.