BC Debit Card Archives - Banana Crystal

BC Debit Card

The FAQ for the BC Debit Cards

General Question
- Why are Fees so high?
- Is it a Web3 bank?
- What are the difference between card tiers?
- Does The Card Support Contactless Payment
- Can I use the card for Direct Debit?
Restriction
- What types of payments can’t be made with the card?
- Are there any specific countries or regions where you do not allow the origination of accounts, payment sending or receiving, or card issuance?
Application Process
- What should I do if I’ve purchased the card but realize I’m ineligible to apply?
- What is my card application status?
- I encountered a technical issue while applying for my card. What should I do?
- How many cards I can apply for?
- How long does it take to receive my card?
- How do I apply for a card?
- Can I Cancel My Card Application?
KYC
- I haven’t received any email regarding KYC even after 48 hours. What should I do?
- I encountered a technical issue while submitting my KYC documents. What should I do?
- Is there a way to have full anonymity?
- Which countries are restricted for KYC?
- What if my KYC failed?
- Is my KYC accepted?
- What documents are required for the KYC process?
- Why do I need to get verified?
- What is KYC?
- How long does it take to receive KYC approval after submitting my application?
- After my KYC was approved, what should I do next?
Delivery
- I never received my card. What should I do?
- Can I change my delivery address after submitting my application?
- How to track the card delivery?
Pin
- I failed to enter my PIN 3 times, and my card got locked. What do I do?
- Can I change my PIN? / What should I do if I don’t remember my PIN?
- How do I set up my PIN?
- I haven’t received my PIN code. What should I do?
- How will I receive my PIN for my card?
Card Issues, Security, Renewal
- Can I still use my card if there’s an issue with the blockchain?
- What to do if an ATM swallowed my card?
- What should I do if my card has expired but I don’t plan to get a new one?
- What happens when my card expires?
- What to do if my card is lost, stolen, or damaged?
Card Activation
- I encountered a technical issue while activating my card. What should I do?
- What should I do if the card activation page freezes while I’m trying to activate my card?
- How do I activate my card?
Account Management
- May I request a Statement of Account for Balance check/unauthorized transactions/mismatch data on the dashboard/Dispute?
- My wallet has been compromised. Can I change the wallet connected to my account?
- How can I update my account information?
Card Termination
- I want to terminate my card. What should I do?
Loading Process
- How long does it take to process deposits and load funds onto my card from the dashboard?
- How do I load funds to my card?
Loading Rules
- Is only USDC available for load-up?
- Can I use other wallets to deposit funds onto my card?
Loading Issues
- Can I withdraw excess funds if I accidentally deposited too much to the card? Is there a way to deposit the funds/assets back into the wallet?
- What should I do if I encounter technical issues with loading the card?
- What should I do if I miss or have a delayed card load?
- When I tried to load funds to the dashboard, the wallet showed a warning message saying “This is a deceptive request.” What should I do?
- Why is my card balance different from what I loaded?
- I loaded funds onto my card, but why aren’t they showing up?
Transactions Processing
- How long does it take to receive a purchase refund?
- How long does it take for transactions to appear on the dashboard?
Transaction Rules
- Is there a daily limit for transactions?
Unauthorized Transaction
- How can I dispute unauthorized transactions on my account?
- What should I do if there are unauthorized transactions on my card that I did not make?
Transaction Issues
- My online payment couldn’t go through. What should I do?
- What should I do if my card transaction is declined or fails?
Payment Method
- What should I do if I can’t add my card as a payment method?
- How do I link my card to WeChat Pay?
- How do I link my card to Alipay?
- Can I link my card to Apple Pay or Google Pay?
Special Transactions (Large Txn, Online Txn etc)
- How do I know when my VIP bypass has been granted after filling out the form?
- Can I make online payments with the card?
- I’m planning to make a large transaction. Is there anything I need to do to ensure it goes through smoothly?
Card Balance
- Can I request a statement of account to verify my current balance?
- How do I check my card balance?
Transaction History
- How long does it take for transactions to appear on the dashboard?
- How do I access my transaction history?
Dashboard Issues
- What should I do if I notice a discrepancy or mismatch in the transactions shown on my dashboard?
- I noticed some unusual numbers displayed on my “Transaction History” dashboard. What should I do if I encounter bugged numbers on the dashboard?
Witdrawal Rules
- Is there a daily limit for withdrawals?
Withdrawal Problem
- What to do if an ATM swallowed my card?
- My withdrawal was declined. What should I do?
Exchange Fee
- How does the conversion from cryptocurrency to local currency work?
- What’s the exchange fee for non-USD fiat transactions?
Loading Fee
- Is there any difference in the loading fee percentage between loading small or large amounts?
- What is the loading fee percentage for BananaCrystal?
Transaction Fee
- Can I view the transaction fees for my card on the dashboard?
- What are the foreign transaction fees?
- Are there any transaction fees for using the card online?
- What is the transaction fee?
Withdrawal Fees
- What is the withdrawal fee?
Annual Fee
- What happens if my card doesn’t have enough balance to cover the annual fee? Will I be notified via email?
- When is the annual fee charged?
- How are annual fees charged?
- What is the annual fee?
Card Replacement/Renewal Fee
- What is the fee for renewing an expired card?
- What is the fee for replacing a lost or damaged card?
General Questions On Fees
- Why are fees so high?
Bank Partner
- What’s the plan for expanding to banks considering some banks might not support cryptocurrency transactions despite Visa’s involvement?
- How Are Transactions Processes In Bananacrystal? Is There A Banking Partner Involved?
- What is an offshore bank account?
General Question on Security
- What happens to my funds if BananaCrystal gets liquidated? How do I know my funds are secure?
- What measures are in place to minimize the risk of hacking or vulnerabilities?
Customer Service Priority
- Normal
- Urgent
- Critical