Customer Service Priority Archives - Banana Crystal

Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card

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Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card

Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card

Menu

Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card

Menu

Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card

Menu

Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card

Menu

Peer-To-Peer
Business
Digital-Dollar-Account
USD Debit Card

BC Debit Card

102

General Question
Restriction
- What types of payments can’t be made with the card?
- Are there any specific countries or regions where you do not allow the origination of accounts, payment sending or receiving, or card issuance?
Application Process
KYC
Delivery
Pin
Card Issues, Security, Renewal
Card Activation
Account Management
Card Termination
- I want to terminate my card. What should I do?
Loading Process
- How long does it take to process deposits and load funds onto my card from the dashboard?
- How do I load funds to my card?
Loading Rules
- Is only USDC available for load-up?
- Can I use other wallets to deposit funds onto my card?
Loading Issues
Transactions Processing
- How long does it take to receive a purchase refund?
- How long does it take for transactions to appear on the dashboard?
Transaction Rules
- Is there a daily limit for transactions?
Unauthorized Transaction
- How can I dispute unauthorized transactions on my account?
- What should I do if there are unauthorized transactions on my card that I did not make?
Transaction Issues
- My online payment couldn’t go through. What should I do?
- What should I do if my card transaction is declined or fails?
Payment Method
Special Transactions (Large Txn, Online Txn etc)
Card Balance
- Can I request a statement of account to verify my current balance?
- How do I check my card balance?
Transaction History
- How long does it take for transactions to appear on the dashboard?
- How do I access my transaction history?
Dashboard Issues
- What should I do if I notice a discrepancy or mismatch in the transactions shown on my dashboard?
- I noticed some unusual numbers displayed on my “Transaction History” dashboard. What should I do if I encounter bugged numbers on the dashboard?
Witdrawal Rules
- Is there a daily limit for withdrawals?
Withdrawal Problem
- What to do if an ATM swallowed my card?
- My withdrawal was declined. What should I do?
Exchange Fee
- How does the conversion from cryptocurrency to local currency work?
- What’s the exchange fee for non-USD fiat transactions?
Loading Fee
- Is there any difference in the loading fee percentage between loading small or large amounts?
- What is the loading fee percentage for BananaCrystal?
Transaction Fee
Withdrawal Fees
- What is the withdrawal fee?
Annual Fee
Card Replacement/Renewal Fee
- What is the fee for renewing an expired card?
- What is the fee for replacing a lost or damaged card?
General Questions On Fees
- Why are fees so high?
Bank Partner
General Question on Security
- What happens to my funds if BananaCrystal gets liquidated? How do I know my funds are secure?
- What measures are in place to minimize the risk of hacking or vulnerabilities?
Customer Service Priority

P2P Trades

19

Security and Escrow
How to Create and Respond to Trade Offers
- How do I respond to a P2P trade offer?
- How do I Create (Buy/Sell) Offers?
How to Fund my BananaCrystal Wallet
How do I Retrieve Funds Mistakenly Sent to the Wrong Account on BananaCrystal?
What are P2P Trades?
- What are P2P trades?
Add Payment Methods
- Add Bank Account

Business

4

How to Set Up Your Store
- Store invoice payment methods
- Set up your store with BananaCrystal
Store Integration
- How to add store integrations?
Store Verification
- How to verify your account for your store or business?

Login/Sign in

13

Login
Sign Up

Virtual Terminal POS

2

General Questions on Virtual Terminal POS
- How do I access the virtual terminal POS?
- What is the virtual terminal POS on BananaCrystal?

Account

4

What Payment Methods do you Support?
- We support the following fiat payment methods
Which Funding Methods do you Support?
- What to do if your funding order is not going through
- Here are the methods we support
Funding and Withdrawal Limits
- Funding and withdrawal limits

Verification

34

KYC Process and Alternative For (NIN) Denied Verification
Why do I need to verify my account?
- Reasons to verify your account
- Why do I need to verify my account?
Why Was My Verification Denied?
- Why Was My Verification Denied?
Why is my front camera black on Android when taking a selfie?
- How to fix a blank screen on an Android Phone
How To Fix the Camera Not Working On Your Android Phone
How To Fix Your Camera for Verification

About Us

4

What are your fees?
- Bananacrystal Fees?
What is a USD Digital Dollar Account?
- USD Digital Dollar Account
Which Countries do you support?
- Supported Countries
- Countries Bananacrystal Supports

Help Videos

29

P2P Trades
Verifying Your Account
- How to Grant Permissions to Your Device Camera
- How To Verify Your Account
Funding your Account
Withdrawing Your Funds
- How to Withdraw Your Crypto to an External Blockchain Wallets
- How to Withdraw to CashApp
Virtual Terminal POS
How To Buy Crypto
- Buying Crypto
Using your Account
Managing Crypto

Bananacrystal USD Visa Debit Card

2

How to Apply for the USD debit card
- How to apply for a Bananacrystal USD debit card
How to get your Card referral link
- How to get your USD Debit Card referral link

Digital Dollar Account

5

How do I fund my Digital Dollar Account?
Are there any fees associated with a BananaCrystal Digital Dollar Account?
Can I use BananaCrystal Digital Dollar Account to make purchases online?
Is my money safe in BananaCrystal Digital Dollar Account?
What is a Secure Digital Dollar Account?

Security

12

Two Factor Authentication (2FA)

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