How can I dispute unauthorized transactions on my account?

⚠️Action Item: Step 1 – Statement of Account Request & Lock Card Request

If you notice transactions on your account that you don’t recognize, please kindly provide us with information including:

1. Name:
2. Card #:
3. Email Address:
4. Statement Date Coverage:
5. Lock Card(Yes or No):

⚠️Action Item: Step 2 – Dispute Transaction Report

1. Screenshot of Transaction:
2. Merchant (if available):
3. Highlight the disputed transactions on your Statement of Account.
4. Fill out the Disputed Transaction Form:

⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.