Currently, the PIN setup is not available. For Plastic cards, the PIN is provided alongside the card document upon delivery. Meanwhile, for Metal Cards, the PIN is sent via email post-activation.
If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 30 USD. This amount will be automatically deducted from your account. To request a rePIN or change your PIN, kindly provide the following details:
- Name
- Card Number
- Completed Customer Request Form: https://www.bananacrystal.com/bc-debit-card-customer-request/
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
