If you’re experiencing issues with a missing or delayed card load, please follow these troubleshooting steps:
- Clear your browser cache.
- Perform a hard restart of your existing dashboard and browser.
- Log out of your account and log back in.
- Try accessing your dashboard from another device if possible.
If the issue persists or if you’re unable to locate the card load, please provide the following details:
- The last 4 digits of your card or email address
- Amount loaded
- Date and time of loading
- Txn hash of loading
- Screenshot of the full dashboard showing Transaction History and Card Balance
⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
