What should I do if my verification was denied due to a bad proof of identity?

If your verification was denied due to bad proof of identity, follow these steps:

1. Login to your BananaCrystal account.
2. Navigate to the account settings and click on the verification section.
3. Upload a clear and valid proof of identity:
   • Use a high-quality camera to take a clear photo of your ID.
   • Ensure all details are visible and readable.
   • If using an NIN slip, generate a digital NIN card via the NIMC Mobile App and upload it.