The Category that talks about the overview of BC Debit Cards
If you decide not to renew your card, please follow these steps to request a Card Termination: Once you’ve completed these steps, our team will process your request promptly. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
When your card approaches its expiration date, you’ll receive a notification via email two months in advance to remind you. To renew your card, simply follow these steps: Card replacement fees are as follows:
If your card is lost, stolen, or damaged, we’re here to help. To get a replacement card, just follow these steps: Your card will be frozen if it’s lost or compromised. If it’s damaged but you still have it, we’ll freeze it upon your request until your new card arrives. ⚠️Action Item: Please create a…
If you fail to enter your PIN correctly three times, your card will be automatically locked for security purposes. To unlock your card, you will need to provide: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 20 USD. This amount will be automatically deducted from your account. To request a rePIN or change your PIN, kindly provide the following details: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided…
Currently, the PIN setup is not available. For Plastic cards, the PIN is provided alongside the card document upon delivery. Meanwhile, for Metal Cards, the PIN is sent via email post-activation. If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 20 USD. This amount will…
If you haven’t received your PIN code, please follow these steps: I’ll request the bank to resend your PIN for you. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
For Plastic cards, you’ll receive your PIN together with the card document attached when you receive your card. However, for Metal Cards, you’ll receive your PIN via email after the card has been activated.
I’m sorry to hear that you haven’t received your card. To assist you further, could you please provide us: This will allow us to check the status of your card. If the card has already been shipped out, we’ll provide you with the tracking information so you can monitor its delivery. If it hasn’t been…
To change your delivery address, please provide: We’ll promptly update your account details. However, if your card has already been delivered, we’re unable to change the delivery location. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
