The Category that talks about the overview of BC Debit Cards
Just like when opening a traditional bank account, verification is essential to ensure the security and integrity of our services at BananaCrystal. As a financial institution, we have to obtain your IDs to comply with strict Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Verifying your identity helps us prevent fraudulent activities and safeguards…
KYC stands for ‘Know Your Customer.’ It’s a process used by financial institutions to verify the identity of their customers. This helps ensure security and prevent fraud.
Possible Scenario: If you’ve purchased the card but can’t apply due to reasons like lacking a passport or shipping constraints, simply request a refund. Please provide: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
Problem Example: Answer: If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. support@bananacrystal.com
Unfortunately, it is not possible to cancel a card application once it has been submitted. Applicants must proceed with the application process until they receive the card. Upon receiving the card, you can then request termination through the standard process. Card Termination Request Process:
To inquire about the status of your card application, kindly provide your wallet address. Please be advised that the entire application process typically spans 3-5 weeks for card issuance.
KYC approval typically takes approximately 1 minute. You will receive a confirmation email once your application is approved.
After KYC approval, delivery times typically range from 3 to 5 weeks, depending on your location. Rest assured, we strive to expedite the process as much as possible to ensure you receive your card in a timely manner.
You can own a maximum of two cards. If you already have a plastic card, the second card you acquire should be a metal card. The permissible combination is one plastic card and one metal card.
Follow the step-by-step instructions below: Important Notes:
