If you’re noticing discrepancies in your account balance or unauthorized transactions, we’re here to assist you. Firstly, please provide us with: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
The Category that covers all FAQs Transactions
If you’re noticing discrepancies in your account balance or unauthorized transactions, we’re here to assist you. Firstly, please provide us with: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
The daily transaction limit is $250,000. However, if you require a higher transaction limit, you can apply for a VIP Bypass. Contact support@bananacrystal.com for more information on the Bypass.
Refunds for transactions placed on hold depend on the duration it takes for the merchant to settle the payment. Typically, this process can take anywhere from 7 business days to 90 days. We recommend contacting the merchant directly to inquire about the specific timeline for refunds.
The time it takes for transactions to reflect on your dashboard can vary. Transactions may be placed on hold status depending on the merchant or platform you conducted the transaction with. Once the merchant verifies the transaction, it will be promptly updated on your dashboard. This verification process may take up to 7 business days…