When you load your card, the conversion from cryptocurrency to USD occurs at that moment. Your crypto tokens are converted into USD at the current spot rate, and the equivalent USD value is stored on your card. This process ensures that your dashboard reflects the USD value of your loaded funds accurately.
The exchange fee for non-USD fiat transactions varies and is influenced by several factors. Primarily, it depends on the foreign exchange (FX) rate set by the local bank and the use of a foreign card at their ATMs. Additionally, most local banks impose a one-time fee for using a card that is not local to…
I’m sorry to hear about your card being swallowed by an ATM. We understand how frustrating this situation can be, but rest assured, we’re here to assist you every step of the way. Step 1: Contact the ATM Provider The first step is to contact the ATM provider. Their contact information is usually displayed on…
If your withdrawal was declined, we apologize for the inconvenience. Please provide the following details so our bank can assist you: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
Yes, the daily withdrawal limit depends on whether a VIP Bypass has been requested. If VIP Bypass is approved, the daily withdrawal limit is $249,000, subject to the merchant bank’s approval. You can request a VIP Bypass by sending a Ticket to support@bananacrystal.com
To assist you further and ensure accuracy, please fill out the form so we can request a statement of account on your behalf: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
If you notice unusual or bugged numbers displayed on your dashboard, please follow these steps: If the issue persists or if you’re unable to locate the card load, please provide the following details: Our support team will investigate the issue and provide you with the necessary assistance to resolve the bugged numbers on your dashboard.…
The time it takes for transactions to reflect on your dashboard can vary. Transactions may be placed on hold status depending on the merchant or platform you conducted the transaction with. Once the merchant verifies the transaction, it will be promptly updated on your dashboard. This verification process may take up to 7 business days…
To view your transaction history, follow these steps: Please note that certain transactions may take up to 7 business days or longer to appear, depending on the merchant’s processing period. By following these steps, you can easily access and review your transaction history on BananaCrystal.
To request a statement of account, please provide: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
