⚠️Action Item: Step 1 – Statement of Account Request & Lock Card Request If you notice transactions on your account that you don’t recognize, please kindly provide us with information including: ⚠️Action Item: Step 2 – Dispute Transaction Report ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
If you’re noticing discrepancies in your account balance or unauthorized transactions, we’re here to assist you. Firstly, please provide us with: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
The daily transaction limit is $250,000. However, if you require a higher transaction limit, you can apply for a VIP Bypass. Contact support@bananacrystal.com for more information on the Bypass.
Refunds for transactions placed on hold depend on the duration it takes for the merchant to settle the payment. Typically, this process can take anywhere from 7 business days to 90 days. We recommend contacting the merchant directly to inquire about the specific timeline for refunds.
The time it takes for transactions to reflect on your dashboard can vary. Transactions may be placed on hold status depending on the merchant or platform you conducted the transaction with. Once the merchant verifies the transaction, it will be promptly updated on your dashboard. This verification process may take up to 7 business days…
At present, the deposit process is unidirectional. Once funds or assets are deposited onto the card, there isn’t a mechanism to withdraw or transfer them back to the wallet. The intended flow is to load these funds onto your card for regular usage.
Problem Example: Answer: If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. ⚠️Action…
If you’re experiencing issues with a missing or delayed card load, please follow these troubleshooting steps: If the issue persists or if you’re unable to locate the card load, please provide the following details: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
We apologize for the inconvenience you’re experiencing. I’ll promptly liaise with our development team to ascertain if this issue stems from our platform. It’s worth noting that some Metamask users have encountered similar warnings following a recent software integration, which may not directly impact BananaCrystal. Nonetheless, I’ll verify with our developers to ensure everything is…
Your card balance may vary from the loaded amount due to the loading fee, which is fixed at 2.5% for all card tiers. Additionally, please note that pending transactions can also impact the final balance. If you encounter discrepancies in your card balance, we recommend trying the following troubleshooting steps: If the issue persists, please…
