Processing may take up to 24 hours on workdays. If you load funds on Friday night or over the weekend, processing will occur on Monday. Please allow some time for the transaction to be processed, and the balance to be updated accordingly. If you have any further concerns, feel free to reach out to our…
Absolutely! You’re not restricted to just one wallet address. You have the flexibility to deposit funds onto your card using different addresses from our list of supported wallets.
No, BananaCrystal supports a variety of cryptocurrencies for loading funds onto your cards, such as USDT, SOL, BNB, and ETH across multiple chains including ETH, BSC, and SOL. Additionally, you can utilize the rewards from our referral program as an e-wallet balance for loading funds. BananaCrystal provides diverse supported cryptocurrencies and networks, ensuring flexibility and…
Deposits from your wallet to the dashboard typically take only a few minutes, subject to network latency. However, loading funds from the dashboard onto your card requires up to 24 hours on workdays. If the loading is done by Friday night or over the weekend, it will be processed on the following Monday
To load funds onto your Bananacrystal Debit card, please follow these steps: Additionally:
We’re genuinely sorry to hear that you’re considering terminating your card. Your satisfaction is our priority, and we’re here to address any concerns you may have to enhance your experience with us. Before you proceed, could you please share the reason behind your decision? Your feedback is invaluable in helping us improve our services and…
Certainly! To request a Statement of Account, please provide the following information: Once you’ve provided this information, our team will process your request promptly and provide you with the necessary statement. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
We’re sorry to hear about the compromised wallet and are here to assist you in updating your account information to ensure the security of your funds. To proceed with the update, please provide the following details: Once we receive this information, our team will promptly update your account with the new wallet address. If you…
You can update the following details: To update your account information, please follow these steps: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
Problem Example: Answer: If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. ⚠️Action…
