Currently, the PIN setup is not available. For Plastic cards, the PIN is provided alongside the card document upon delivery. Meanwhile, for Metal Cards, the PIN is sent via email post-activation. If you wish to reset your PIN, you will need to request a “rePIN,” which incurs a fee of 20 USD. This amount will…
If you haven’t received your PIN code, please follow these steps: I’ll request the bank to resend your PIN for you. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
For Plastic cards, you’ll receive your PIN together with the card document attached when you receive your card. However, for Metal Cards, you’ll receive your PIN via email after the card has been activated.
I’m sorry to hear that you haven’t received your card. To assist you further, could you please provide us: This will allow us to check the status of your card. If the card has already been shipped out, we’ll provide you with the tracking information so you can monitor its delivery. If it hasn’t been…
To change your delivery address, please provide: We’ll promptly update your account details. However, if your card has already been delivered, we’re unable to change the delivery location. ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
Once your card is processed, DHL will email you a tracking number for your shipment. You can use this number to monitor the delivery progress. The entire process, from submitting the application to receiving the card, typically takes 3-5 weeks. If you haven’t received any emails, please share your wallet address so we can check…
If you haven’t received any rejection email regarding your KYC, it indicates that your KYC is approved. Kindly wait for the delivery email via DHL for tracking information. You should expect to receive your card within 3-5 weeks.
Problem Examples: Answer: If you’re experiencing difficulties with the KYC submission process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your KYC submission. ⚠️Action…
As with any card program, full anonymity is not possible. KYC (Know Your Customer) information is required to be submitted to the issuing bank as part of standard AML/KYC (Anti-Money Laundering/Know Your Customer) procedures.
The following countries/jurisdictions are restricted for KYC:
