If your KYC fails, you will receive an email requesting resubmission. Simply visit https://app.bananacrystal.com/cards/requests/new to resubmit your KYC documents.
If your KYC fails, you will receive an email requesting resubmission. Simply visit https://app.bananacrystal.com/cards/requests/new to resubmit your KYC documents.
Once your KYC has been approved for card applications, there’s no further action required on your part except to wait for the card to be shipped to your mailing address. Please be advised that the entire application process typically spans 3-5 weeks for card issuance. Once the card is shipped out by DHL, you will…
The approval process typically takes 1 minute only.
KYC verification usually takes just 1 minute. Once approved, you’ll receive an email confirmation. If you haven’t received any updates or confirmation emails, please check your inbox, including your Spam folder, for notifications. If everything is in order and you’re still waiting for confirmation, please provide your account email address so we can assist you…
You’ll need to provide the following:
Just like when opening a traditional bank account, verification is essential to ensure the security and integrity of our services at BananaCrystal. As a financial institution, we have to obtain your IDs to comply with strict Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Verifying your identity helps us prevent fraudulent activities and safeguards…
KYC stands for ‘Know Your Customer.’ It’s a process used by financial institutions to verify the identity of their customers. This helps ensure security and prevent fraud.
Possible Scenario: If you’ve purchased the card but can’t apply due to reasons like lacking a passport or shipping constraints, simply request a refund. Please provide: ⚠️Action Item: Please create a ticket on support@bananacrystal.com with all the provided information.
Problem Example: Answer: If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps: If the problem persists after trying these steps, please provide the following details for further assistance: Our team will investigate the issue promptly and provide you with the necessary support to complete your card application. support@bananacrystal.com
Unfortunately, it is not possible to cancel a card application once it has been submitted. Applicants must proceed with the application process until they receive the card. Upon receiving the card, you can then request termination through the standard process. Card Termination Request Process: